Frequently Asked Questions (FAQ)

Where can I download my DVR viewing software?

You can download Control Center software at this link here:

What is my default username and password?

If you are trying to log into Control Center Monitor, Playback or Configuration, the default user is either “Admin, or Administrator (depending on the version and case sensitive), and the default password is “admin“, all lower case.

The default login for our DVR is username “admin” and password “12345“.

Can I view my cameras on my mobile phone?

Yes you can! For Apple and Android users, go to the AppStore or Google Play Store and search for “Webeye HD”.

IOS Users:
itunes.apple.com

Android Users:
play.google.com

Is phone support included?

Absolutely! Feel free to call us anytime if you are having any questions or problems trying to setup our equipment. You can reach us at 1-800-616-7986, 8am to 5pm PST. Also you can email support at support@a1webcams.com.

What kind of hard drives should I be using for my DVR?

–For high speed applications

Using Machine Vision cameras, we would use high performance drives like WD4000FYYZ. Mainly because these are built for RAID arrays, performance, speed and 24×7 duty cycles.

–For our POC kits

We use WD40PURX which are hard drives built for RAID arrays, 24×7 duty cyles, low heat and prioritized write performance. They purposely shorten individual drive error correction time outs to continue writing the video data and let the raid controller handle corrections.

High speed applications need the faster drive because many of the machine vision cameras cannot use H.264 encoding and have to rely on JPEG encoding or no encoding. JPEG is only 10:1 so it requires a faster drive to record more data. H.264 encoding like the POC Kits, have a 25:1 compression, so the drives require much less physical hard drive space and much less for writing/reading speeds which make it ideal for the purple drives with low heat. This extends both the hdd live and DVR life.

Drives like WD4003FZEX are desktop drives that are not meant for 24×7 duty cycles. They are built for bust performance that you would typically find in booting windows, gaming, etc.. Not 24×7 write/read jobs.  Desktop drives are not meant to be placed in RAID arrays, and the WD Black Drives generally generate too much heat. Especially when stacked in RAID arrays which lead to premature failure. We’ve seen some of these drives fail as early as 6 months to a year due to 24×7 duty cycles and heat.

What kind of cable should I be using for my DVR and Cameras?

For our SDI Power over Coax DVRs and Cameras, we recommend quad shield RG6. A good quality RG6 will be able to run 400ft, RG59 will carry the signal but only for short distances depending on the quality of the RG59.

For any analog, or analog HD systems, you can use RG59 up to 1000ft to 1500ft.

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

Feel free to contact us at 1-800-616-7986.

Request a Tutorial?

If there are any instructions you would like to see in a tutorial, feel free to send your request to support@a1webcams.com