Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can download the RMA form and fax to 714-688-7986,or request one from Customer Service/Support.
2. Send the Product to A1Webcams
Once your RMA is issued, box up the item you’re returning and send it to:A1 Webcams Returns
ATTN: [Your RMA Number]
1240 N. Van Buren St,
Anaheim, CA 92807
3. Your RMA is Received and Approved
You’ll receive an email once your shipment is received at our RMA facility.
You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
4. RMA Resolution
If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed order.
If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 1-2 weeks later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.
The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).